Complaints

Brigham Young University takes seriously any complaints involving its academic, research, athletic, and other programs and activities. When a complaint is made to the relevant institutional authorities, BYU will use reasonable efforts to seek prompt and fair resolution of that complaint.

Direct Internal Complaints

If you have a complaint, we encourage you to contact directly the most relevant and lowest-level academic, managerial, or administrative unit or personnel before escalating the issue to other institutional or outside authorities. For example, for student complaints involving coursework, communication with the course instructor is the most direct route to resolving issues. If an issue cannot be resolved directly with an instructor, a student may contact the academic college or department for guidance. Complaints submitted to BYU are resolved, to the extent possible, under the most relevant governing institutional policy.

Compliance Hotline

If your complaint is not resolved through direct internal processes, if you fear retaliation, or if you desire to submit a complaint anonymously, we encourage you to use BYU's compliance hotline, which is provided by the third party EthicsPoint. BYU's compliance hotline allows you to report instances of suspected noncompliance with federal, state, or local law, or institutional policy. To the extent that your hotline complaint is not covered by an existing institutional policy, your complaint will be resolved, to the extent reasonably possible, under BYU's Compliance Hotline Procedures.

Accreditor Complaints

BYU is accredited by the Northwest Commission on Colleges and Universities (NWCCU), an institutional accrediting agency recognized by the U.S. Department of Education. Any inquiries or complaints about BYU's accreditation by NWCCU, which are not resolved directly with BYU may be directed to NWCCU at the following:

Northwest Commission on Colleges and Universities
8060 165th Ave. NE, Suite 100
Redmond, Washington 98052
Phone: (425) 558-4224
Fax: (425) 376-0596
Website: http://www.nwccu.org

State Approval Entity Complaints

BYU has been authorized to operate in the State of Utah and has received a certificate of postsecondary state authorization (License No. 7523523-9986) from the Utah Division of Consumer Protection (UDCP). If you wish to file a complaint with this state approval agency, the following is the contact information:

Utah Division of Consumer Protection
Attn: Complaint Processor
160 East 300 South, 2nd Floor
P.O. Box 146704
Salt Lake City, Utah 84114-6704
Phone: (801) 530-6601
Fax: (801) 530-6001
Email: consumerprotection@utah.gov
Website: https://consumerprotection.utah.gov

Consumer complaints about BYU may be filed with UDCP using the instructions available on the UDCP's web page titled How to file a Complaint with the Division.

Out-of-State Complaints Related to Distance Learning

BYU is an approved institutional participant of the State Authorization Reciprocity Agreement (SARA). SARA is a voluntary, regional approach to state authorization and oversight of postsecondary education. BYU’s participation in SARA means that it is authorized to offer distance learning and other educational activities to students in every SARA-member state. California is the only state that has not joined SARA; however, BYU’s educational activities do not trigger California’s state authorization requirements.

Students located in states other than Utah should first submit complaints directly to the most relevant and lowest-level academic, managerial, or administrative unit. If a complaint is not resolved to the student's satisfaction after completing BYU's internal complaint process, other avenues of resolution are available. Students residing in SARA-member states may submit a complaint to the Utah System of Higher Education (USHE), Utah's SARA agency, following the instructions outlined on USHE's website. Students may also submit a complaint with their home state’s SARA agency, using the current contact information available on the SARA States & Institutions webpage. Students residing in California (the only non-SARA state) may submit a complaint at the California Bureau for Private Postsecondary Education Complaints Webpage.

For more information about state authorization, SARA, and student complaints, please visit BYU Independent Study's State Authorization and Student Complaints webpage.

Other Compliance Questions

If you have other questions about compliance at BYU, we encourage you to contact the BYU Integrity and Compliance Office, using the following contact information:

Brigham Young University
Integrity and Compliance Office
C-289 ASB
Provo, UT 84602
Phone: (801) 422-6103
Email: compliance@byu.edu